Shipping policy

Processing time

Our current order processing time is 1-3 business days. This might change during sales periods on high-volume holiday periods. Should this happen, we will update our current order processing times as a header on the website. 

 

Delivery time and dates 

All the delivery times mentioned are based on Australia Post estimates. Holiday delivery times may differ. Visit https://auspost.com.au for Holiday/Peak season delivery time lines.
Within Australia, please allow 8 business days to receive your order.

For all International orders (out of Australia), please allow about 3-6 weeks to receive your order. The estimates above don't include processing times at Customs.

If you need your order for a certain date, please contact us before placing an order to upgrade to Express Post or Courier Post.

Please note, we cannot guarantee delivery times or dates and do not accept returns or issue refunds if your order doesn't reach you in time for your event. So please place your order accordingly.

 

My order hasn't arrived

Please refer to your tracking information to check on the status of your delivery.

It is rare for an item to be lost or damaged in the post. Unfortunately, it can happen. 

If you haven't received your parcel within the above mentioned timelines, please contact us and we'll follow this up for you. 

 

If you'd like to add insurance or Signature on delivery please message us before placing your order. For international orders (outside Australia), as the charges for insurance and tracking vary greatly according to your location, please message us before you place an order to get an accurate quote.